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IT Help Desk


Information Technology provides students, faculty and staff computer equipment, network access and technical support. Common issues include:

  • Blackboard
  • myRLC
  • Learning Resource Center online resources
  • WarriorMail
  • WENS
  • Account Password Resets

Submit A Request


By Phone: (618) 437-5321 Ext. 1259 | Submit Request Online

Student Support Topics


Blackboard Minimum Requirements

System Recommendations

Windows Apple 
Minimum System Requirements Minimum System Requirements 
Operating System: Windows XP SP2(Home or Professional) Operating System: OS X (10.5)
Processor 2.0 GHz (single core)
or 
1.7GHz (multi-core)
Processor PowerPC G5 or G4 (867 MHz and faster) processor
RAM 1 GB RAM 512 MB
Hard Drive Capacity 40GB Hard Drive Capacity 40GB
Video RAM 128MB Video RAM 128MB
Recommended System Requirements Recommended System Requirements
Operating System

Windows 7 (Home or Professional)

Operating System OS X (10.6)
Processor 2.0 GHz (multi-core) Processor Intel processor Core 2 Duo
RAM 2 GB RAM 2 GB
Video RAM 256 MB Video RAM Nvidia or ATI graphics Card
Hard Drive Capacity 80GB Hard Drive Capacity 80GB
       
       

Microsoft® Windows® Operating System

 Internet Explorer® 9Internet Explorer 8Firefox (Final Release Channel) Firefox 3.6 Chrome (Stable Channel) 
Windows® XP (32-bit)  Unsupported Compatible Compatible Compatible Compatible
Windows Vista® (32-bit)  Certified  Compatible  Certified Compatible Compatible
Windows Vista (64-bit)  Compatible Compatible  Compatible Compatible Compatible
Windows 7 (32-bit)  Certified Compatible Certified Compatible Certified
Windows 7 (64-bit)  Compatible Compatible Compatible Compatible Compatible
           

Apple® Mac OS® Operating System

 Safari® 5.1Safari 5.0 Safari 4.0 Firefox (Final Release Channel) Firefox 3.6 Chrome (Stable Channel) 
Mac OSX 10.5 "Leopard®"  Unsupported Compatible Compatible Compatible Compatible Compatible 
Mac OSX 10.6 "Snow Leopard®"  Compatible Certified Compatible Certified Compatible Certified
Mac OSX 10.7 "Lion®"  Compatible Unsupported Unsupported Compatible Compatible Compatible
             
  • Blackboard strives to make all its products as accessible as possible. JAWS for Windows 11 and 12 were used during accessibility testing.
  • Blackboard Learn requires the latest version of Sun JRE 6. The JRE can be downloaded from http://java.sun.com/javase/downloads/index.jsp.  JRE 7 is not supported.
  • The following technologies are not supported:
    • Internet Explorer 6 and Internet Explorer 7
    • Firefox 1.x, 2.0, 3.0, and 3.5
    • Safari 2.0, 3.x  (or any version on Windows)
    • Mac OSX 10.4 "Tiger"
    • Java 5
  • Internet Explorer 8 and Internet Explorer 9 are tested in Standards Mode. Some known issues can be resolved by using Compatibility Mode (emulates IE7 behavior).
  • Both Google Chrome and Mozilla Firefox have moved to a rapid release cycle.  At the time of testing, Chrome 16.0 and Firefox 9.0 were the latest available versions.  Since then, new stable versions may have been released and widely adopted.  Blackboard is supporting all newer stable versions of Chrome and Firefox.

Blackboard vs OSRS

Online Student Record System (OSRS)

Students at RLC have two online accounts, one for OSRS and one for Bb. OSRS is used for retrieving information about your RLC account, such as grades, schedules, or an unofficial transcript. Your OSRS account is not setup for you, you must set it up (to do this, go to www.rlc.edu/myrlc. Once your account is created, it cannot be duplicated, meaning you can only create one OSRS account.

If you forget your OSRS password, you can use the link on the login page to retrieve it via email. If your email address is different than the one associated with your OSRS account, or if you do not know the answer to your secret question, the automatic password retrieval will not work. In this case, you must either come in to the Education Technology Specialist's office on the Ina campus, or mail in a request to have your password changed. Due to FERPA law, photo-ID (student ID or driver's lisence) will be required to have your password changed).

The OSRS login is located at www.rlc.edu/myrlc or from the "Online Access" menu on most RLC.edu pages.


Blackboard (Bb)

Blackboard is RLC's online course management software suite. All RLC online courses, and several face-to-face courses will use Blackboard to easily pass information from instructor to student. Your Bb account will be created by RLC staff. Each student should have a maximum of one Bb account (issues with this should be brought to the Education Technology Specialist). Your Bb account will remain the same regardless of how many semesters or how many online courses you enroll in at RLC.

If you forget your Bb password, use the "Forgot your password?" link on the Bb login page.

To access Blackboard, visit bb.rlc.edu or click "Online Courses" in the "Online Access" menu on most RLC.edu pages.

Accessing the Learning Resource Center Off-Campus

In order to be able to access the Electronic Library away from the campus you must have a current account.

An account is created for you when you first register for classes and is considered current as long as you are registered for classes during the current semester. The IT Help Desk, Student Records, or the Reference Librarian can also create accounts. Only current students, staff, and faculty have off-campus access to licensed databases found in the Electronic Library.

When first created, your account is given a randomly generated password. If you want to change your account password, use the Manage Account link found on the myRLC page login with your current user name and password and then create a new password using the 8 plus 1 criteria (at least 8 characters and at least 1 number). Do no start your password with a number or special character.

When you access the Electronic Library away from the campus you will use the same information you use to log onto your Blackboard, Online Student Records, and Warrior Mail Accounts.

Your login name is your last name, first initial, and last 4 digits of your Warrior tag.

Your password is one that the computer generated or the one that you set up.

You will be asked for this information when you click the links within the Electronic Library.

If you need further assistance with your account contact

IT Help Desk Technician– 
(618) 437-5321 xt 1259

Reference Librarian
(618) 437-5321 xt 1276

General Web Site Help

RLC.edu has changed! The new home page has been designed to offer users faster access to all areas of RLC.edu. All areas of RLC.edu are accessible from the menu system on the homepage, which is identical to the menu above (in red). Simply "hover" over the menu name and a menu will appear, then click on the option you want.

For example, to check grades online, hover over "Online Access," the first menu option is "Online Student Records." Point to this option on the menu and click.

If you have questions, comments, or suggestions for the new RLC.edu, email an Information Technology Specialist!

 
Click HERE To Report A Problem With The RLC Website

Our Staff

Computer Technician
Phone Extension: 1344
Building: Academic
Office: 107
Coordinator of Data Information Systems
Phone Extension: 1218
Building: Academic
Office: 106
Network Specialist
Phone Extension: 1275
Building: Administration
Office: 122
Coordinator of Computing & AV Services
 
Building: Academic
Office: 107
Report Writer
Phone Extension: 1229
Building: Academic
Office: 106
Coordinator of Network Operations and Security
Phone Extension: 1215
Building: Administration
Office: 146
Information Systems Specialist
Phone Extension: 1257
Building: Administration Building
Office: 156
Coordinator / Technology Integration and Training
Phone Extension: 1399
Building: Administration
Office: 148
Computer Technician
Phone Extension: 1333
Building: Academic
Office: 107

IT Help Desk
Phone: (618) 437-5321 Ext. 1259
Email: 
Address: 468 N. Ken Gray Parkway, Ina, IL 62846 Attn: IT Help Desk
Fax Number: (618) 437-5677 Attn: It Help Desk

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